Shipping Policy

At CozyPetCo, we are committed to providing a smooth and reliable shipping experience for all customers. We work with trusted suppliers and shipping partners to ensure your order is processed and delivered as efficiently as possible.

Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

• High-demand periods

• Holidays

• Promotional events

• Unexpected logistical circumstances

Customers will receive order confirmation and tracking information once the order has been processed and shipped.

Estimated Shipping Times

Shipping times may vary depending on:

• Customer location

• Shipping carrier

• Customs clearance

• Local delivery services

• Seasonal demand

Estimated delivery times are provided for reference only and are not guaranteed.

While most orders arrive within the estimated timeframe, external factors beyond our control may occasionally cause delays.

Shipping Responsibility

CozyPetCo coordinates order fulfillment and shipping, but delivery services are handled by third-party logistics providers.

Therefore:

• Shipping speed is not directly controlled by CozyPetCo

• Delays caused by carriers, customs, weather, or international logistics may occur

• We cannot guarantee exact delivery dates in all cases

However, we are fully committed to ensuring that every customer receives their order as quickly as possible.

Delayed Shipments

If your shipment is delayed beyond the expected timeframe:

• We encourage customers to monitor tracking updates

• Customers may contact our support team for assistance

• Our team will actively investigate the issue

• We will make reasonable efforts to help resolve shipping complications

Although shipping providers operate independently, CozyPetCo will work to support customers and seek appropriate solutions whenever possible.

Lost, Missing, or Stolen Packages

If a package is confirmed lost in transit, we will review the case individually and work toward a fair solution.

Please note:

• CozyPetCo is not directly responsible for stolen packages marked as delivered

• Incorrect shipping information provided by customers may result in delivery issues

• Customers are responsible for ensuring accurate shipping details at checkout

Customs, Duties, and International Fees

For international orders:

• Customs fees

• Import duties

• Taxes

may apply depending on the destination country.

These charges are the customer’s responsibility unless otherwise stated.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

• Delivery delays may occur

• Additional shipping charges may apply

• Refunds may be denied for failed deliveries caused by customer error

Communication and Resolution

At CozyPetCo, customer satisfaction is important to us. In the event of shipping problems, delays, or delivery complications, we will make every reasonable effort to communicate clearly and work toward a fair agreement or practical resolution.

Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically.

Contact Information

For shipping questions, tracking concerns, or delivery issues, please contact:

CozyPetCo
Email: cozypetco.shop@gmail.com

Acceptance of Terms

By placing an order with CozyPetCo, customers agree to this Shipping Policy and acknowledge all shipping conditions, responsibilities, and limitations outlined above.