Refunds & Returns Policy

At CozyPetCo, our priority is to provide quality products and a reliable shopping experience for all customers. If for any reason you experience an issue with your order, we maintain a clear policy to ensure transparency and a fair resolution.

Return and Refund Request Period

Customers may request a return or refund within 30 days from the date the product is delivered.

To be considered valid, all return requests must meet the conditions outlined in this policy.

Eligibility Requirements

To qualify for a return or refund, the product must:

• Be completely unused
• Be in its original condition
• Include original packaging
• Show no damage caused by the customer
• Include proof of purchase or order number
• Be returned within the allowed return period

We reserve the right to reject any request that does not meet these requirements.

Non-Eligible Products for Return

We do not accept returns, exchanges, or refunds in the following situations:

• Products that have been used
• Products damaged due to misuse, negligence, or improper handling by the customer
• Products returned without original packaging
• Modified or altered products
• Items showing visible signs of wear
• Requests made outside the return period
• Products purchased during special promotions or final sales (when specified)

Any returned product that does not meet these conditions may be denied.

Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must contact our customer support team as soon as possible.

Required information includes:

• Order number
• Clear photos of the product
• Detailed description of the issue

Each case will be reviewed individually. Our goal is to assess the situation fairly and work toward a reasonable agreement for both parties, which may include replacement, partial refund, full refund, or another appropriate resolution depending on the case.

Evaluation Process

Once a request is submitted:

1. We will review the provided information
2. We will assess the product condition
3. We will determine whether the request meets our policy standards
4. We will contact the customer regarding the final decision

Approval or rejection of returns remains at the sole discretion of our team following proper inspection.

Refund Process

If the return is approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your financial institution or payment provider
• Original shipping fees are generally non-refundable
• Return shipping costs may be the customer’s responsibility unless the issue was caused by our store

Problem Resolution and Agreements

We understand that exceptional situations may occur. In the event of issues, disputes, or concerns, CozyPetCo will make every reasonable effort to resolve each case through fair communication and by seeking a mutually acceptable agreement whenever possible.

However, we reserve the final right to determine the most appropriate resolution based on the specific circumstances.

Policy Modifications

We reserve the right to update, modify, or change this Refunds & Returns Policy at any time without prior notice. Customers are encouraged to review this policy periodically for updates.

Contact Information

For any questions regarding returns, refunds, or order issues, please contact us at:

CozyPetCo
Email: cozypetco.shop@gmail.com

Acceptance of Terms

By purchasing from CozyPetCo, customers automatically agree to this Refunds & Returns Policy, including all terms, conditions, limitations, and procedures outlined above.