Contact Information Policy

At CozyPetCo, we value clear, reliable, and efficient communication with our customers. This Contact Information Policy explains how customers can reach us, how we manage inquiries, and what to expect from our customer support services.

Official Contact Information

For any inquiries related to:

• Orders

• Shipping

• Refunds

• Returns

• General support

• Product issues

• Terms or policies

You may contact our support team through our official email address:

CozyPetCo
Email: cozypetco.shop@gmail.com

Customer Support Response Times

Our customer service team will make reasonable efforts to respond to inquiries within 24 to 72 business hours.

Response times may vary during:

• Weekends

• Holidays

• Special promotions

• High-demand periods

Customer Responsibility

To receive prompt and accurate assistance, customers are expected to provide complete and accurate information when necessary, including:

• Full name

• Order number

• Email address used for purchase

• Detailed description of the issue

• Relevant photos or supporting evidence

Failure to provide sufficient information may delay resolution.

Appropriate Use of Contact Channels

Customers agree to use our contact channels respectfully and lawfully.

The following will not be tolerated:

• Abusive messages

• Harassment

• Spam

• Fraudulent activity

• False or misleading claims

We reserve the right to limit or refuse inappropriate communications.

Problem Resolution

At CozyPetCo, we are committed to reviewing each inquiry individually and working in good faith to reach fair solutions and reasonable agreements whenever possible.

While we will make every reasonable effort to assist, final resolutions may depend on the specific circumstances of each case.

Accuracy of Contact Information

We strive to keep all contact information accurate and up to date.

However, we reserve the right to:

• Update email addresses

• Modify support channels

• Change response times

• Improve customer service processes

without prior notice.

Communication Privacy

All information shared through our contact channels will be handled in accordance with our internal policies and used solely for customer service, support, and issue resolution purposes.

Limitation of Liability

CozyPetCo is not responsible for:

• Errors in customer-provided information

• Delays caused by external technical issues

• Third-party email service failures

• Problems resulting from inaccurate contact details submitted by customers

Policy Updates

We reserve the right to modify or update this Contact Information Policy at any time without prior notice.

Customers are encouraged to review this policy periodically.

Acceptance of Terms

By using our contact channels or making a purchase from CozyPetCo, you agree to this Contact Information Policy and understand the terms outlined herein.